Refund Policy

Last updated: July 19, 2023

1. Introduction

Welcome to Zabhost, a managed WordPress hosting provider. This Refund Policy outlines the terms and conditions for requesting a refund for our services. By using our services, you agree to comply with this policy. If you do not agree with this policy, please refrain from using our services.

2. 14-Day Money-Back Guarantee

2.1 We offer a 14-day money-back guarantee for our hosting services. If you are not satisfied with our services within the first 14 days of your initial purchase, you may request a refund.

2.2 To be eligible for a refund, you must provide a valid reason for your dissatisfaction with our services. Valid reasons may include technical issues, service unavailability, or failure to meet our advertised features and functionalities.

3. Exclusions

3.1 The following circumstances are not eligible for a refund under our Refund Policy:

  • Requests made after the 14-day refund period
  • Violations of our Terms and Conditions or Acceptable Use Policy
  • Requests for refunds on domain registration or renewal fees
  • Any charges incurred for additional services, add-ons, or customizations
  • Refunds requested due to third-party software or plugin incompatibility

4. Refund Process

4.1 To request a refund, please contact our customer support team within the 14-day refund period. You can reach us through our support channels, as specified on our website.

4.2 We will review your refund request and may require additional information or clarification regarding the reason for your dissatisfaction.

4.3 If your refund request is approved, we will process the refund to your original payment method within a reasonable timeframe. Please note that it may take additional time for the refund to be reflected in your account, depending on your payment provider's policies.

5. Contact Us

If you have any questions or concerns regarding our Refund Policy, please contact us by clicking here. We are here to assist you and address any issues you may have.